Exhibitor F.A.Q.

Thank you for your interest in exhibiting at an InterGem Jewelry Show! Below are the most frequently asked questions regarding the exhibiting process.  Whether you have specific questions or just want to understand the exhibiting process more thoroughly, you'll find everything you're looking for below. We look forward to working with your company!


+ How Do I Place An Online Order?

  1. Go to our online ordering system (Click Here) and select the show you'd like to sign up for
  2. Create your company account by selecting the "Send password to my e-mail" link. If you have placed an order with us in the past, please contact us so we can add a new contact to your existing account.
  3. Complete your order and make your payment
    • If you DO have a renewable deposit AND a credit card on file: Select "Pay Later"
    • If you DO NOT have a renewable deposit: Select "Pay With Credit Card" and enter all the required information
  4. You will receive an order confirmation immediately. You should receive a confirmation of acceptance or waitlist notification within 3-4 business days.

+ What Is A Renewable Deposit?

A renewable deposit (RD) of $1,000 is required if you are applying for more than one show and don’t want to pay for them in full at the time of application. The RD stays on account with us for the life of our business relationship. If you do not want to place a RD on-file, then you will be required to pay the full amount for your order before InterGem can accept your submission.

When you get accepted to your first show, we will deposit the RD. Having the RD on account allows you to apply to as many shows as you like without paying for each one at the time of your application. Once you are approved for the show you can pay for the booth when you get to the show or before the "Advance Price" deadline to take advantage of lower pricing.

If for any reason you would like your RD returned, you must submit a refund request, in writing, asking for the return of your deposit. If you are actively participating in the shows your RD will not be returned until those shows have passed. Your deposit CANNOT be credited toward your last show.

+ What Should I Expect After I Place My Order?

You will immediately receive a confirmation of your order. Save this in your files until you receive a second email from InterGem. Your second e-mail from InterGem will contain a confirmation of your acceptance or an explanation of your placement on our wait-list.

DO NOT make plans or travel arrangements for our show until you receive a confirmation of acceptance.

+ Why Was I Placed On The Wait-list?

If you haven't received a confirmation of acceptance or have received an email regarding your placement on our wait-list, these may be the reasons why:

  • PAYMENT ISSUE: One of the most common issues why an applicant is placed on the wait-list is for lack of payment. Payment in full for your booth is required before your order can be accepted. If you plan on participating in multiple shows, InterGem recommends that you place a "Renewable Deposit" on-file. This option will allow you to make payment whenever you'd prefer, up to the start of the show.

  • SPACE ISSUE: Space is limited in all our shows. Occasionally, we may sell out of space and will need to place your order on the waitlist until a space may open up.

  • CONTRACT ISSUE (Skin Care Vendors): Another possibility of why your order was not accepted is that you sent the wrong type of contract. Skin care vendors must submit a special contract and be beholden to an additional level of policies. Click Here to download the "Skin Care Vendor Contract."

+ How Do I Pay My Balance?

InterGem makes it simple and easy to make your payment online. We offer an online payment portal to pay your balance on accepted orders. If you prefer to email or fax a payment form, we offer a fillable .PDF for your convenience. Please note that you can only pay online for orders that have NOT been accepted. Any wait-listed order will not appear in the online payment portal.

+ How Do I Get The "Advance Price"?

The "Advance Price" is the discounted price offered on all booths and extra equipment if payment is made by the deadline. The deadline is typically SEVEN DAYS before the start of the show. The date will be noted on your online order form or the paper contract. If the full payment is made after the deadline, standard pricing will be applied.

+ What If I Need To Cancel?

Cancelling is a simple process. To cancel your order, please send InterGem a request in writing. Request must include your company name, show name and show date. Your request may be sent via email to info@intergem.net (preferred method), via fax at (301) 294-0034 or via mail to our corporate headquarters.

+ When Do I Find Out My Booth Number?

Typically, booth numbers are finalized two weeks before the show date. You can call or email our office to find out the booth number for a specific show. You can also find your booth number on our website – just go to the show page and look up the participating exhibitors.

+ Do I Need A Tax License For Each Show?

Each state has different tax regulations. We have included that information on our "Exhibitor Tax Information" page. Please make sure you get approved for a show first before you apply for any tax license information with that state. It is the responsibility of the exhibitor to have all the necessary tax paperwork completed before the show!

+ What Are The Set-Up Hours?

Every show has it's own set of set-up hours. Hours are generally Thursday, 4 pm-8 pm; Friday, 8 am-11 am; Saturday, 8 am-10 am and Sunday, 9 am-11 am. However, many shows have different set-up hours depending on the show hours or the venue. To see a full list of set-up hours, Click Here.

+ Do I Get Free Passes For My Customers?

Yes! However they must be requested. Each full priced booth gets 50 paper tickets. Additional tickets are available for purchase. You can also request printable e-mail passes for a show. Passes are not automatically sent to you. They must be requested using the proper forms. To see the forms, please visit our "Exhibiting Information" page.